Order Terms &
Conditions

1. General Application

These Order Terms apply to all product specifications, pro-forma invoices, and final orders placed with OxiusPro. By approving a pro-forma invoice and submitting a deposit, you agree to these terms.

2. The Order Process

OxiusPro operates on a specification-first basis. The process is as follows:

• You submit an order specification.
• OxiusPro issues a written pro-forma invoice detailing the exact product, configuration, materials, fixed pricing, and delivery scope.
• The order becomes binding only upon your written approval of the pro-forma invoice and receipt of the required deposit.

3. Pricing & Payment Structure

All prices quoted in the pro-forma invoice are fixed and all-inclusive for the specified scope. OxiusPro standard payment terms are:

• 50% Deposit: Required to commence production.
• 50% Balance: Required prior to final dispatch or handover, as specified in your invoice.

4. Delivery & Risk (DDP)

Unless otherwise stated in writing, all international shipments are executed under Delivered Duty Paid (DDP) Incoterms. This means OxiusPro manages freight, export/import customs clearance, and applicable duties. Risk transfers to the client upon delivery at the specified destination address.

5. Site Preparation & Installation

The client is responsible for ensuring the installation site meets the structural, electrical, and plumbing requirements detailed in the pro-forma invoice. OxiusPro is not liable for delays or additional costs arising from inadequate site preparation.

Where installation is coordinated by OxiusPro through local partners, the scope of works will be strictly limited to the assembly and connection details confirmed in writing.

6. Changes & Cancellations

Because every OxiusPro structure is manufactured to specific configurations, orders cannot be cancelled or materially changed once production has commenced (i.e., after the deposit is received). Any requested variations after this point are subject to feasibility and additional costs.

7. Warranty

Warranty terms vary by component (e.g., structural shell vs. electronic control systems). The exact warranty coverage for your specific product and destination is detailed in your pro-forma invoice. Warranty claims must be submitted via the Defect Reporting process.

8. Governing Law

These terms shall be governed by the legal jurisdiction specified in your pro-forma invoice. Any disputes shall be resolved in the courts of that jurisdiction.